Privacy Policy

Bhayani Healthcare Private Limited is a private limited company incorporated under the laws of India, operating the website synva.io. We provide hearing care products and services, including the sale of hearing aids, audiological consultations, fitting services, and related after-care support.

For the purposes of this Privacy Policy, Bhayani Healthcare Private Limited is the Data Fiduciary as defined under the Digital Personal Data Protection Act, 2023, responsible for determining the purpose and means of processing your personal data.

We collect personal information in the following ways depending on how you interact with us:

2.1Information You Provide Directly

• Identity and Contact: Name, email address, phone number, date of birth, and billing or shipping address when you register, place an order, or book an appointment.
• Health and Audiological Data: Audiograms, hearing assessment results, medical history, and details about your hearing condition, provided during consultations or service bookings.
• Order and Transaction Data: Details of products purchased, order history, payment confirmations, and delivery information.
• Communications: Records of enquiries, complaints, feedback, or any messages you send us via email, WhatsApp, phone, or SMS.
• Account Credentials: Username and encrypted password if you create a registered account on synva.io.

2.2Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, browser type, operating system, device type, and referring URL.
• IP Address and Location: Approximate location derived from your IP address for analytics and fraud prevention purposes.
• Cookies and Tracking Pixels: Data collected through cookies, Google Analytics, and the Meta Pixel, described in detail in Section 6.

2.3Information from Third Parties

• Payment Data: Transaction status and payment confirmation data from our payment gateway partner, Razorpay. We do not receive or store your full card or bank account details.
• Advertising Platforms: Aggregated audience and conversion data from Google and Meta (Facebook and Instagram) when you interact with our advertisements.

We use the personal information we collect for the following purposes:

We do not use your personal information for any purpose incompatible with the purposes listed above without first obtaining your consent.

Under the Digital Personal Data Protection Act, 2023, we process your personal data on the following lawful bases:

• Consent: Where you have given us explicit consent to process your data, such as for marketing communications, use of cookies, or collection of health and audiological information.
• Contractual Necessity: Where processing is necessary to fulfil a contract with you, such as processing an order, fulfilling delivery, or providing a booked service.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our website, preventing fraud, and analysing usage patterns, provided such interests are not overridden by your rights and interests.
• Legal Obligation: Where we are required to process your data to comply with applicable laws, including tax laws, medical device regulations, and consumer protection laws.

You may withdraw your consent at any time by contacting us at hear@synva.io. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

In the course of providing hearing care services, we collect and process sensitive personal data including audiograms, hearing test results, and medical history. This data is collected solely for the purpose of delivering appropriate hearing care products and services to you.

By providing your health and audiological information, you explicitly consent to its collection and use for the purpose of hearing care service delivery, in accordance with the DPDP Act, 2023. You may request access to or deletion of your health data at any time by contacting us at hear@synva.io.

We do not use your health data for advertising, profiling, or any commercial purpose beyond delivering the specific service you have requested.

We use cookies and similar tracking technologies on synva.io to improve your browsing experience, analyse website traffic, and serve relevant advertisements.

6.1What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, understand how you use the site, and personalise your experience.

6.2Types of Cookies We Use

6.3Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyse how users interact with synva.io. The data collected (including your IP address) is transmitted to and stored on Google's servers. Google may use this data in accordance with its own Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6.4Meta Pixel

We use the Meta Pixel, a tracking tool provided by Meta Platforms, Inc. (Facebook and Instagram). The Meta Pixel allows us to measure the effectiveness of our advertising, understand actions taken on our website, and serve relevant advertisements to users on Facebook and Instagram. Data collected by the Meta Pixel is governed by Meta's Data Policy. You can manage your ad preferences through your Facebook account settings or opt out through the Your Online Choices platform.

6.5Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of synva.io. Most browsers allow you to view, delete, and block cookies from specific websites.

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

7.1Service Providers

• Razorpay: Our payment gateway partner processes payment transactions on our behalf. Razorpay receives only the information necessary to process your payment and is bound by its own privacy and security policies.
• Logistics and Delivery Partners: Your name and delivery address are shared with courier and logistics providers solely to fulfil your order.
• Google LLC: Usage and analytics data is shared with Google through Google Analytics for website performance analysis.
• Meta Platforms, Inc.: Website interaction data is shared with Meta through the Meta Pixel for advertising measurement and retargeting purposes.
• Communication Platforms: We use third-party platforms to communicate with you via email, SMS, and WhatsApp. These providers process your contact information only to deliver messages on our behalf.

7.2Legal and Regulatory Disclosure

We may disclose your personal information to government authorities, regulators, courts, or law enforcement agencies where required or permitted by applicable law, including in response to a lawful court order, subpoena, or regulatory inquiry.

7.3Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving Bhayani Healthcare Private Limited, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy. We will notify you of any such transfer in advance.

7.4With Your Consent

We may share your information with other third parties where you have given us explicit consent to do so.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and operational obligations. The table below summarises our general retention approach:

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised. You may request early deletion of your data by contacting us, subject to any overriding legal obligations we may have to retain it.

Under the Digital Personal Data Protection Act, 2023, and other applicable laws, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at hear@synva.io. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Board of India, once established under the DPDP Act, 2023, or with any other competent regulatory authority.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted between your browser and our website.
• Access controls ensuring that personal data is accessible only to authorised personnel with a genuine need.
• PCI-DSS compliant payment processing through Razorpay, ensuring your payment details are handled securely.
• Regular review of our data collection, storage, and processing practices.
• Secure storage systems for audiological and health records with restricted access.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in risk to your rights and interests, we will notify you and the relevant authorities as required by applicable law.

Our website may contain links to third-party websites, including product manufacturers, news articles, or partner organisations. This Privacy Policy applies only to synva.io. We are not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors without verifiable parental or guardian consent. If a parent or guardian becomes aware that their child has provided us with personal information without consent, they should contact us immediately at hear@synva.io and we will take steps to delete such information promptly.

Where hearing care services are required for a minor, the parent or legal guardian is responsible for providing consent and managing the associated account.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on synva.io.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

We are committed to resolving all privacy-related queries and grievances promptly and in accordance with the Digital Personal Data Protection Act, 2023.